Frequently Asked Questions
POSTERS
WHAT PAPER QUALITY DO YOU HAVE?
All our posters are printed on exclusive premium art paper in the quality of 230 g/m2.
Our posters are also printed on paper with a matte finish.
ARE YOUR POSTERS PRINTED SUSTAINABLY?
Yes. All our posters are printed on sustainable paper.
WHICH ARTISTS ARE BEHIND THE POSTER?
At Ideal Posters we have posters from a wide range of artists on our webshop. Both from the Nordic countries and international artists.
On the product page you can see the artist behind the poster you want to buy.
WHAT POSTER SIZES DO YOU HAVE?
It varies a bit depending on the poster you are looking at. But we have posters in sizes 30x40 cm, 50x50 cm, 50x70 cm, 70x70 cm and 70x100 cm.
You can see the sizes available for a poster directly on the product page.
CAN I BUY A FRAME?
Yes. It is possible to purchase a picture frame in the same size as your poster. You just choose the frame size you want to add to the poster you want to purchase.
GENERALLY
WHAT ARE YOUR CONTACT INFORMATION?
Our contact details are as follows:
Email: info@idealposters.dk
We have fast customer support and we answer emails every weekday between 9am and 5pm.
WHAT IS YOUR COMPANY INFORMATION?
United Brands Group Ltd.
128 City Road
EC1V 2NX, London
United Kingdom
Company number: 13245883
100% SATISFACTION GUARANTEE
We have a 100% satisfaction guarantee on all orders. This means that if you are not satisfied with your order, we will refund your money.
DELIVERY AND RETURNS
WHAT IS THE DELIVERY TIME?
We always strive to deliver your order within 1-4 business days if the item is in stock.
CAN I GET FREE DELIVERY?
Yes. If you purchase for an order amount of over 399 kr, you will automatically be able to choose a free shipping method.
WHICH SHIPPING COMPANY DO YOU SHIP WITH?
Most of our packages are sent with GLS - but you can also choose Postnord. Although you have the option to choose which shipping company delivers your package at checkout.
WHAT DOES DELIVERY COST?
Our delivery costs for each order are 29 DKK. You can choose to have it delivered to the nearest delivery point. Or you can choose to have it delivered directly to your door.
HOW LONG IS YOUR RETURN RIGHT?
We have a 30-day return policy. If you regret your purchase within 30 days of receiving your order. And you have the option to return it to us. We can send you a return label upon return - then there will be a fee of 39 kr for the shipping label. Contact our customer service if you want to return an order.
DO YOU HAVE TO PAY FOR THE RETURN?
Yes. Although we can send you a shipping label for the return. The shipping costs associated with the return will be deducted from your refund value and will amount to DKK 39.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to all of Denmark, but not to Greenland and the Faroe Islands.
PAYMENT
WHAT PAYMENT METHODS DO YOU HAVE?
On our webshop you can either choose credit card (all international cards). We also have Apple Pay and Google Pay.
You can also choose to pay with Klarna if you want to split your payment into smaller chunks.
In our checkout you can choose the payment method you want to use.
We have no transaction fees on any orders regardless of order size.
IS IT SAFE TO PAY ON YOUR WEBSITE?
It is 100% safe to pay by credit card on our website. The payment processor we work with uses SSL encrypted payments. Ensuring secure website payments.